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In order to cooperate with the promotion of the National III series products, the service providers are given full control over the comprehensive skills of the service of Shaanxi Heavy Duty truck products, improve the quality and efficiency of the after-sales service of the State III products, and enhance the influence of the heavy truck products and services of Shaanxi Auto in the end-users. To improve user satisfaction, from September 22 to November 15, Shaanxi Automobile carried out nearly three months of training for a total of eight thousand people in service technology and service management.
Since the full implementation of the National III standard on July 1, 2008, Shaanxi Auto held a series of technical training focusing on improving the after-sales service level and service personnel's skills based on the actual needs of the users, aiming to build a leading service network system of the State III. This service technology training is a major service initiative to promote comprehensive skills after the nationwide service skills contest held in the previous period.
It is reported that the training involves the State III vehicle maintenance, product and component maintenance, after-sales service network construction and management, service standardization and other content. The strength, duration, and number of participants in the training are enough to illustrate the importance that Shaanxi Automotive attaches to the construction of service brands.
Through training, service personnel at many service stations feel greatly benefited. Luoyang Shaanxi Automobile heavy truck service personnel said: “This training activity has given us a good opportunity for learning. This time it was highly targeted and enabled us to master many of the country’s III maintenance skills Our service skills improve the timeliness of services.We will represent Shaanxi Auto in our daily service to make our service first-rate, and we must share our good service experience with service stations nationwide so that all service stations will provide users with services. The best, most convenient and quickest service."
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