Affecting Construction Safety Engineering Machinery Quality Issues Concerned

The quality of construction machinery products is affected by the end users of the engineering machinery products. The manufacturer develops the products and conducts various types of tests before bringing them to market and then being purchased or leased by user units. There are many links, such as the purchase of construction machinery payment forms, the commitment of the manufacturer's after-sales service, and so on. In particular, the quality and performance of construction machinery products may cause problems. Therefore, the problems faced by construction machinery users will involve product quality, after-sales service, payment process, etc. The most important issue is the most common disputes arising from product quality problems.

Due to its large number of steel structure carriers, construction machinery products weigh hundreds of tons or even thousands of tons. For example, the excavator will generate huge digging force due to digging buckets in daily work, resulting in a huge steel structure of the main arm. Horizontal longitudinal stretching, so the quality of the main arm steel structure is the most critical. For example, due to the broken arm problem of an excavator brand in the Inner Mongolia area in Japan, this is a case. After numerous media reports, the Japanese company also handled the product quality issue as soon as possible.

In addition to steel structures, the structure of hydraulic and transmission parts on many construction machinery products is extremely complicated. In particular, various transmission and hydraulic components such as hydraulic components, transmissions, and motors are most likely to fail. The problem of key parts is most difficult to deal with. It is understood that many key hydraulic components supported by domestic excavators, cranes, and loaders are imported from abroad, and the speed of maintenance and repair is affected by the speed of foreign supply. Therefore, once the problems occur due to key components, it is difficult to generate disputes. The highest frequency of user and vendor disputes occurred.

In addition, many construction companies have improperly operated products in the process of purchasing and using construction machinery products. Some users also have occasional phenomena such as the occurrence of loan withdrawals or artificial damages after leasing of construction machinery products. At this time, equipment suppliers became victims. Therefore, a good market environment requires the joint maintenance of suppliers and equipment users.

How do construction machinery users safeguard rights and interests? When the rights of construction machinery users and equipment suppliers are damaged, how to correctly handle disputes and how to quickly handle conflicts and improve efficiency become the key.

Generally, after quality problems occur in the process of using equipment, users should first contact the responsible person of the manufacturer's dealer in the region, because it is the most convenient to provide maintenance and after-sales service consulting, because the domestic domestic and foreign construction machinery equipment suppliers are almost in various provinces and cities in China. All have agents and offices.

After contacting the regional dealers, if they can't solve the problem, they can directly consult or complain to the equipment supplier factory headquarters after-sales service center, because the supplier headquarters has been sound in dealing with the customer complaint mechanism, the efficiency of handling faults and after-sales service personnel The technical level is more in place. If problems arise due to certain parts and components, it can be coordinated through the supply of parts and components throughout the country so that the problems can be solved as soon as possible so that the equipment can be immediately put into normal use.

If the user contacts the supplier's headquarters still can not handle the fault in time, you can contact the local business administration and consumer associations, quality associations to make complaints, in addition to select the industry media to report for more social forces and related management departments to assist.

Three major users of construction machinery rights protection agencies It is understood that China's construction machinery industry currently has three consumer rights protection agencies, namely the China Quality Association User Committee Construction Machinery Equipment Committee, China Construction Machinery Industry Association User Work Committee, China Quality Association Construction Machinery Branch, These three major rights protection organizations have long been engaged in the field of domestic construction machinery and are responsible for coordinating the handling of accident disputes between users and manufacturers and purifying the sound development environment of the domestic construction machinery market.