Improving the Quality of Service Dongfeng Cummins's "National IV" Service Grand Tournament Concluded

In recent years, Dongfeng Cummins has launched a series of new service initiatives, comprehensively upgrade its integrated service capabilities, and is committed to creating a hard-working and hard-working service team that aims to enhance Dongfeng Cummins' service brand of “Expert Service, Run the World”. The gold content, improve customer satisfaction, make the Dongfeng Cummins Engine bring more value to more customers.

Dongfeng Cummins "National IV" service competition contest
Dongfeng Cummins' "National IV" Service Competition

In this service skills competition contest, the focus is on the ability of the service provider to judge and eliminate faults in the post-processing system and the National IV engine. According to the actual fault scenario, such as faults in the communication interface and the diagnosis of nitrogen oxide sensor faults. Excluding and other content, the focus is on the service provider's ability to determine the fault and the ability to troubleshoot. The purpose is to provide customers with more professional and considerate services, and to avoid impaired operations due to unprofessional troubleshooting.


Dongfeng Cummins service personnel in the game

In the current situation where industry competition is increasing and product technology is gradually upgrading, services are becoming more and more important. It is the foundation of Dongfeng Cummins' business. While ensuring the performance of products and doing a good job of services, the foundation of Dongfeng Cummins' business can be made more reliable. Skills are the basis for guaranteeing excellent service. Dongfeng Cummins will work with more than 1,000 service partners distributed throughout the country to continuously learn new knowledge, acquire more skills, continuously improve technical support capabilities, and ensure the continued care for users. Thoughtful service to achieve a win-win situation for the company and its partners and users.

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