In the third quarter of the domestic automobile quality complaints accounted for 90% of the total complaints

According to the latest report from the China Quality Association, complaints concerning vehicle quality issues in the third quarter of 2010 accounted for more than 90% of the total complaints. In the third quarter of 2010, the China Quality Association received a total of 2,442 complaints from users, of which 2225 were valid complaints, an increase of 7.4% over the same period of last year. Involving automobile manufacturers such as FAW-Volkswagen, Shanghai Volkswagen, Dongfeng Honda, Dongfeng Citroen, SAIC-GM-Wuling, Shanghai General Motors, Changan Ford, Shanghai Automotive, Guangzhou Automobile Honda, GAC Toyota, Geely Automobile, Chery Automobile and other dozens of domestic automobile manufacturers.

The total number of effective complaints in the first three quarters of 2010 was 7825 cases, which was an increase of 26.7% compared with the same period of last year and reached more than 90% of the whole year of 2009.

Engine, Body Accessories

Complaint for the worst-hit area

In the third quarter of this year, complaints concerning vehicle quality problems accounted for more than 90% of the total, of which complaints for engines and body accessories accounted for nearly 50% of the total. Meanwhile, air-conditioning systems and tire complaints showed an increasing trend compared with the previous quarter. It is worth mentioning that complaints from self-owned brand cars show a downward trend.

Specifically, the number of complaints about car purchase problems within six months was 5.1% higher than that of the same period of last year, of which nearly 20% occurred within 3 days of car purchases; complaints with problems within 10,000 kilometers were half of the total, up from the same period of last year. Last year, the growth rate exceeded 10%; complaints with a price below RMB 200,000 accounted for more than 80%. According to the analysis of model categories, the compact car is the absolute focus and hot spot for complaints from the vehicle type. The main problems are abnormal engine noise, unstable idling speed, and heavy steering. Abnormal brakes; complaints from users for compensation claims increased by more than 10% year-on-year.

In addition, in terms of after-sales maintenance services, the impact of maintenance impact is still the main reason for complaints from owners, accounting for 76.3%, which is higher than that in the second quarter. Complaints about safety hazards in vehicles have declined. More than half of the complaints about service attitudes, personnel skills, and promises are not honored. Among them, the failure to deliver on promises is one of the main reasons for complaints from car owners.

Guangdong ranked first in the number of complaints

Judging from the complaints user area, Guangdong Province ranks first in complaints, followed by Shandong Province and Jiangsu Province.

If you look at the length of response time from the company, the proportion of people who can reply within 3 days has decreased, but more than 90% of complaints can be resolved or responded within 15 days. Overall, the overall settlement rate in the third quarter was 83.1%. Xu Aiqin

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